Tier 2 Network Support Technician – Remote/Onsite IT

Inserso Corporation; Hartford (CT); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Inserso Corporation seeks Network Support Technicians to provide onsite and remote Tier 2 support for DHS customers worldwide. You will handle IT issues across hardware, software, networks, cloud services, and applications, following pre-established guidelines and working independently as needed.

The role reports to an Area Technical Lead and supports 24x7 LAN operations, with after-hours and on-call rotations as required.

Qualifications

• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge of network products and systems.
• Experience in a rapid paced, time sensitive, high-quality environment.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network devices, servers, storage arrays and tape backups.
• Support network-attached devices such as computers, printers, biometric devices, x-ray machines, sensors.
• Support mobile and wireless devices including smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and security patches.
• Maintain system health and backups, including restore testing.

Skills

Team collaboration

Troubleshooting

Customer support

Education

Associate degree

Tools

ServiceNow

Job description

Inserso Corporation seeks Network Support Technicians to provide onsite and remote Tier 2 support for DHS customers worldwide. You will handle IT issues across hardware, software, networks, cloud services, and applications, following pre-established guidelines and working independently as needed.

The role reports to an Area Technical Lead and supports 24x7 LAN operations, with after-hours and on-call rotations as required.