Tier 2 Network Support Technician (Remote/Onsite)

Inserso Corporation; Washington (District of Columbia); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

401(k)

Company Holidays

Paid Time Off

Job summary

Inserso Corporation in Washington, DC is hiring a Network Support Technician to provide onsite and remote Tier 2 support for DHS customers. You will handle LAN administration, device support, and server configurations with proactive patching and health checks.

The role requires 1+ years in IT support, strong troubleshooting, and the ability to work in a fast-paced environment. Travel and after-hours on-call are possible.

Qualifications

• 1+ years’ IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge network products and systems.
• Ability to work in a rapid paced, time sensitive, high-quality environment.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network devices, servers, storage arrays and tape backup units.
• Support network-attached devices such as computers, printers, biometric devices, ECGs, x-ray machines, smart display, and sensors.
• Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots.
• Assist in testing, applying, and maintaining server configurations and related security patches.
• Assist in maintaining and checking the health of systems and backups to include restore testing.
• Monitors ITSM (ServiceNow) assignment groups and applies troubleshooting to resolve tickets.
• Update tickets following documentation templates and/or guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner.
• Provide inventory support and input to the provided inventory system for the customer.
• Responsible for installing and maintaining video teleconferencing infrastructure to include assisting with user requests.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and/or as a team member supporting special projects or events.
• Conduct or provide new equipment deployments and/or requested deployment support.

Skills

IT support

Troubleshooting

Team collaboration

Remote/Onsite support

Education

Associate Degree or equivalent experience

Tools

ServiceNow

LAN equipment

Servers

Backup systems

Job description

Inserso Corporation in Washington, DC is hiring a Network Support Technician to provide onsite and remote Tier 2 support for DHS customers. You will handle LAN administration, device support, and server configurations with proactive patching and health checks.

The role requires 1+ years in IT support, strong troubleshooting, and the ability to work in a fast-paced environment. Travel and after-hours on-call are possible.