Global Network Support Technician - 24x7 On-Call

Inserso Corporation; Spring (TX); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Inserso Corporation seeks a Network Support Technician to deliver onsite and remote Tier 2 IT support for DHS customers worldwide. The role involves handling LANs, servers, storage, and related peripherals, with after-hours on-call rotation as needed.

You will work under supervision with guidance from an Area Technical Lead, contributing to system health, incident resolution, and documentation in a fast-paced environment.

Qualifications

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• 1+ years' IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge of network products and systems.
• Willing to travel as required and work after-hours if needed.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network devices, servers, and storage.
• Support networked devices and end-users, including computers, printers, biometric devices, and sensors.
• Assist in testing, applying, and maintaining server configurations and security patches.
• Monitor ITSM (ServiceNow) tickets and apply troubleshooting to resolve issues.
• Provide daily, weekly, and monthly activity reports to describe accomplishments in a timely manner.

Skills

U.S. Citizenship

IT support

Troubleshooting

Team collaboration

Attention to detail

Travel readiness

Education

Associate Degree or equivalent experience

Job description

Inserso Corporation seeks a Network Support Technician to deliver onsite and remote Tier 2 IT support for DHS customers worldwide. The role involves handling LANs, servers, storage, and related peripherals, with after-hours on-call rotation as needed.

You will work under supervision with guidance from an Area Technical Lead, contributing to system health, incident resolution, and documentation in a fast-paced environment.