Tier II Network Support Specialist (Remote & Onsite)

Inserso Corporation; Dallas (TX); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Inserso Corporation in Dallas, TX, seeks Network Support Technicians to provide onsite and remote Tier 2 IT support for DHS customers worldwide. The role covers 24x7 LANs, servers, peripherals, and end-users in a Service Desk environment, reporting to an Area Technical Lead.

Responsibilities include installing and maintaining network devices, backing up systems, supporting mobile devices, and updating tickets with quality documentation. On-call rotation and occasional travel may be required.

Qualifications

• Must have 1+ years IT-related support experience.
• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Demonstrated ability to troubleshoot desktop, network, or other IT issues.

Responsibilities

• Provide LAN administrator support with installation, configuration and maintenance of network devices, servers, storage arrays and backups.
• Support network-attached devices such as computers, printers, and biometric devices.
• Support mobile and wireless devices including smartphones and hotspots.
• Assist in testing, applying and maintaining server configurations and security patches.
• Monitor ITSM (ServiceNow) assignments and address tickets to resolve issues.

Skills

IT support

Team collaboration

Problem solving

Education

Associate degree

Tools

ServiceNow

Job description

Inserso Corporation in Dallas, TX, seeks Network Support Technicians to provide onsite and remote Tier 2 IT support for DHS customers worldwide. The role covers 24x7 LANs, servers, peripherals, and end-users in a Service Desk environment, reporting to an Area Technical Lead.

Responsibilities include installing and maintaining network devices, backing up systems, supporting mobile devices, and updating tickets with quality documentation. On-call rotation and occasional travel may be required.