Field & Remote Network Support Technician

Inserso Corporation; Oklahoma City (OK); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Inserso Corporation seeks Network Support Technicians to deliver onsite and remote Tier 2 support for DHS customers worldwide. The role covers LANs, servers, storage, tape backups, and related IT services in a fast-paced Service Desk environment.

You will work under an Area Technical Lead, follow pre-established guidelines, and occasionally travel for support requests. Strong teamwork and problem-solving are essential for success.

Qualifications

• 1+ years of IT-related support experience in helpdesk or customer support.
• Ability to troubleshoot desktop, network, or IT issues.
• General knowledge of network products and systems.

Responsibilities

• Provide onsite and remote tier 2 IT support for LANs and applications.
• Install, configure, and maintain network devices and servers.
• Update tickets and generate regular activity reports.
• Support video-teleconferencing infrastructure and backups.

Skills

IT support

Customer service

Troubleshooting

Team collaboration

Education

Associate degree or equivalent experience

Tools

ServiceNow

Job description

Inserso Corporation seeks Network Support Technicians to deliver onsite and remote Tier 2 support for DHS customers worldwide. The role covers LANs, servers, storage, tape backups, and related IT services in a fast-paced Service Desk environment.

You will work under an Area Technical Lead, follow pre-established guidelines, and occasionally travel for support requests. Strong teamwork and problem-solving are essential for success.