Tier 2 Network Operations Lead

Globe Telecom, Inc.; Rancho Nuevo Colonia (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Globe Telecom, Inc. in Rancho Nuevo Colonia is looking for a Tier2 Engineer to manage day-to-day operations of Level 2 Support teams across various network domains. This role is crucial in delivering high-quality technical support and ensuring alignment with business objectives.

The ideal candidate will possess strong leadership skills and a proven ability to resolve complex technical issues. Candidates should be ready to manage cross-functional problem management activities and contribute to team development.

Qualifications

• Experience in managing Level 2 support teams for Core Network domains.
• Strong leadership skills in resolving complex technical issues.
• Ability to prepare comprehensive technical reports.

Responsibilities

• Manage day-to-day operations of Level 2 support teams.
• Ensure high-quality technical support and services.
• Collaborate with other units to align technical initiatives.

Skills

Technical support management

Problem management

Root cause analysis

Team management

Financial planning

Job description

Globe Telecom, Inc. in Rancho Nuevo Colonia is looking for a Tier2 Engineer to manage day-to-day operations of Level 2 Support teams across various network domains. This role is crucial in delivering high-quality technical support and ensuring alignment with business objectives.

The ideal candidate will possess strong leadership skills and a proven ability to resolve complex technical issues. Candidates should be ready to manage cross-functional problem management activities and contribute to team development.