Senior Network Engineer - Tier 2 Escalations

Advanced Network Management Inc.; New Mexico; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Paid Time Off

Flexible Spending Account

Employee Recognition

Job summary

Advanced Network Management Inc. is seeking a Tier 2 Network Engineer in New Mexico. You will serve as the escalation point for network issues and provide guidance to the Service Desk while collaborating with cross-functional teams on routing, switching, wireless, security, and SD-WAN infrastructure.

The role requires enterprise networking expertise, strong communication skills, and a commitment to proactive service delivery. Travel and remote support may be involved as needed.

Qualifications

• 3+ years of experience with routing and switching.
• Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE).
• Experience with public cloud infrastructure (AWS or Azure).
• Experience with security, SD-WAN, and enterprise networking environments.

Responsibilities

• Provide diagnostic and restoration efforts for priority incidents in network infrastructure.
• Mentor Service Desk team members with networking guidance.
• Communicate clearly with client IT departments and ANM teams about issue status.
• Document client environments and configurations.
• Analyze and diagnose network infrastructure problems (routing, switching, wireless, security, SD-WAN).
• Evaluate client environments for optimization opportunities.

Skills

Routing & Switching

WAN/SD-WAN

Security & Firewalls

Meraki/SD-WAN

Public Cloud (AWS/Azure)

Network Monitoring

Automation (Python/Ansible)

Tools

Palo Alto Firewalls

FMC (FirePower)

NSX / Cisco ACI

Prisma Access / Prisma SD-WAN

Meraki

ServiceNow

SNMP Monitoring

Job description

Advanced Network Management Inc. is seeking a Tier 2 Network Engineer in New Mexico. You will serve as the escalation point for network issues and provide guidance to the Service Desk while collaborating with cross-functional teams on routing, switching, wireless, security, and SD-WAN infrastructure.

The role requires enterprise networking expertise, strong communication skills, and a commitment to proactive service delivery. Travel and remote support may be involved as needed.