2nd Level Network Support Engineer

WorldNet Telecommunications LLC / Human Resources Group; Guaynabo (PR); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical Plan

Retirement Plan with Employer Matching

Life Insurance

Birthday Holiday

Personal Days

Among Others...

Job summary

WorldNet Telecommunications LLC seeks a 2nd level support specialist to assist customers and technicians per SOPs, ensuring repairs are completed within SLA. You will handle IP routing, Ethernet, VLAN, and fiber optics issues while coordinating with providers and internal teams.

The role requires an Associate degree with 3 years of related experience and preferred A+/Network+/CCNA/NS4 certifications. Bilingual Spanish/English is advantageous for client interactions.

Qualifications

• Associate degree and 3 years of equivalent field experience.
• A+/Network+ certifications, CCNA and NS4 preferred.
• Bilingual Spanish and English.
• Strong knowledge of TCP/IP suites and Ethernet topology.

Responsibilities

• Provide 2nd level support for repairs and troubleshooting per SOP.
• Handle IP routing topologies and Ethernet issues.
• Troubleshoot fiber optics including OTDR tests.
• Maintain SLA and communicate repair status to customers.
• Assist VIP customers and internal teams with repairs.
• Document repairs and update ticketing system daily.

Skills

Network topology knowledge

TCP/IP concepts

Routing protocols (OSPF/BGP)

VOIP troubleshooting

Router/Switch/Firewall basics

Customer service

Bilingual Spanish/English

Education

Associate degree

A+ certification

Network+ certification

CCNA

NS4 certification

Tools

Windows OS

Job description

WorldNet Telecommunications LLC seeks a 2nd level support specialist to assist customers and technicians per SOPs, ensuring repairs are completed within SLA. You will handle IP routing, Ethernet, VLAN, and fiber optics issues while coordinating with providers and internal teams.

The role requires an Associate degree with 3 years of related experience and preferred A+/Network+/CCNA/NS4 certifications. Bilingual Spanish/English is advantageous for client interactions.