Remote NOC Tier 2 Engineer – Cisco/Fortinet

KMC Solutions Inc; United States; Remote; USD 11,000 - 17,000; Full time

Benefits offered by this job

Internet Allowance

Mobile Allowance

HMO

Vacation Leave

Sick Leave

14th Month Pay

Retirement Plan

Free HMO Dependent

Job summary

Intelletrace, a leading telecommunications company, seeks a remote network engineer to support US and international operations from the Philippines. You will handle Tier 1 escalations, perform network changes, design improvements, circuit installations, and troubleshooting.

Requirements include a Bachelor's in IT/CS, a minimum of 4 years in LAN/WAN, Cisco and Fortinet experience, and CCNP or Fortinet certification as a plus. Night shifts and a reliable home setup are expected.

Qualifications

• Bachelor's degree in IT/CS or related field.
• Minimum 4 years of experience in network engineering.
• Strong knowledge of LAN/WAN networking concepts.
• Experience configuring and troubleshooting Cisco and Fortinet technologies.
• Certifications such as CCNP or Fortinet Certified Professional are a plus.
• Excellent verbal and written communication skills.
• Willingness to work night shifts and have reliable home internet.

Responsibilities

• Receive and address Tier 1 escalations and provide resolutions.
• Perform level 1-2 network change requests per protocol.
• Contribute to network design activities with engineers and architects.
• Coordinate circuit installations and network deployments.
• Troubleshoot complex network issues using advanced tools.
• Maintain documentation of network changes, designs and installations.
• Provide regular customer updates on ticket status and progress.
• Assist with projects and generate reports.

Skills

Network engineering

Troubleshooting

Documentation

Communication skills

Project support

Team collaboration

Education

Bachelor's degree in IT/CS

Tools

Cisco

Fortinet

CCNP

CCIE

Job description

Intelletrace, a leading telecommunications company, seeks a remote network engineer to support US and international operations from the Philippines. You will handle Tier 1 escalations, perform network changes, design improvements, circuit installations, and troubleshooting.

Requirements include a Bachelor's in IT/CS, a minimum of 4 years in LAN/WAN, Cisco and Fortinet experience, and CCNP or Fortinet certification as a plus. Night shifts and a reliable home setup are expected.