24/7 NOC Technician (Tier 1) – Network & VoIP Support

WorldNet Telecommunications LLC / Human Resources Group; Guaynabo (PR); Presencial; USD 48.000 - 72.000; Jornada completa

Descripción de la vacante

WorldNet Telecommunications LLC is seeking a Network Support Technician to provide 24-hour surveillance and tier-1 troubleshooting for network and customer issues. You will ensure repairs are reported and completed per our SLA and notification process.

The role requires handling calls via Remote Assistance and telephony-related configurations. The ideal candidate has an Associate's Degree with three years of related experience, strong TCP/IP and VOIP knowledge, and fluency in Spanish and

Formación

• Associates Degree and three years of related experience or training. Outside plant experience preferred.

Responsabilidades

• Provide 24-hour surveillance and tier-1 troubleshooting for network and customer issues per SLA.
• Handle customer service repair and troubleshooting calls to ensure proper reporting and completion.
• Investigate outages to determine root cause and recommend process or configuration changes.
• Inform customers of repair status according to SLA and update internal repair orders.

Conocimientos

Network troubleshooting

TCP/IP stack

VOIP troubleshooting

Windows Office

Bilingual Spanish/English

Customer service

SLA adherence

Routing and switching basics

Phone support

Educación

Associate's Degree

Herramientas

Remote Assistance

Descripción del empleo

WorldNet Telecommunications LLC is seeking a Network Support Technician to provide 24-hour surveillance and tier-1 troubleshooting for network and customer issues. You will ensure repairs are reported and completed per our SLA and notification process.

The role requires handling calls via Remote Assistance and telephony-related configurations. The ideal candidate has an Associate's Degree with three years of related experience, strong TCP/IP and VOIP knowledge, and fluency in Spanish and