Tier 2 IT & Simulation Support Specialist

Chamberlain University; Chicago (IL); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with match

Paid holidays (12)

Job summary

Chamberlain University in Chicago, IL is seeking a Technical & Simulation Support Specialist - Tier 1/2 to provide intermediate IT support for classroom, lab, and SimCare operations across campus sites. This role handles daily equipment inspections, image building, help-desk assistance, and coordination with Student Workers, while ensuring security and compliance of lab environments.

The position requires about 10 hours weekly and may involve evenings.

Qualifications

• Associate's Degree in a technical field preferred.
• 2 years’ experience with desktop support or in a help desk.
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry level experience with networking, data, and voice systems.
• Experience with classroom equipment preferred.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training.
• MCP and A+ certification Preferred

Responsibilities

• Provide Tier 1 and 2 IT support to campus and remote locations.
• Coordinate daily inspections of classroom equipment and repair tickets.
• Build images and software packages to deploy.
• Assist Student Workers and Support Tech I with Help Desk issues.
• Supervise Student Workers and temporary staff.
• Maintain lab equipment to meet academic delivery requirements.
• Maintain lab security of equipment and software across sites.
• Assist with network, server, and telecommunication support.
• Follow standard operating guides and ensure compliance.
• Participate in training and evaluate labs for improvements.
• Troubleshoot and support staff, students, and faculty.
• Act as liaison for facilities-related needs and coordinate onsite vendor work.
• Support SimCare Center with intermediate level of assistance.
• Approximately 10 hours per week.
• Respond to requests, service calls, and setup on short notice.
• Attend Simlab on-site training, webinars, and conferences.
• Ensure all equipment is set up and in good working order.

Skills

Desktop support

Help desk

Active Directory

Networking basics

Windows OS

Education

Associate's Degree

Tools

AD

Networking hardware

Printer repair

Job description

Chamberlain University in Chicago, IL is seeking a Technical & Simulation Support Specialist - Tier 1/2 to provide intermediate IT support for classroom, lab, and SimCare operations across campus sites. This role handles daily equipment inspections, image building, help-desk assistance, and coordination with Student Workers, while ensuring security and compliance of lab environments.

The position requires about 10 hours weekly and may involve evenings.