IT User Support Specialist I: Windows & Mac Help Desk

uchicago; Chicago (IL); On-site; USD 33,000 - 43,000; Full time

Job summary

The University of Chicago’s BSD Information Technology team seeks an IT User Support Specialist 1 to join the Device Support Services group, supporting end-user computing devices for multiple departments and delivering excellent customer service to Faculty, Staff, and Students with varying levels of tech experience.

Responsibilities include in-person, phone, and email support, keeping tickets updated, managing inventory, ensuring security policy compliance, and configuring access to university

Qualifications

• Provide in-person, phone, and email support to users of supported departments.
• Keep ticketing system up-to-date with the status of all support requests.
• Keep inventory system up-to-date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by faculty and staff.
• Configure applications and endpoints to access university systems and resources.

Responsibilities

• Provide in-person, phone, and email support to users of supported departments.
• Keep ticketing system up-to-date with the status off all support requests.
• Keep inventory system up-to-date with all deployed computing asset information.
• Stay abreast of current University, BSD, and Hospital security policies being enforced and ensure supported users and devices are compliant.
• Research, recommend, and order software and hardware requested by faculty and staff of supported departments.
• Configure applications and endpoints to access university systems and resources.
• Recognizes the importance of computer and data security and will work with faculty and staff on adhering to the security standards of the organization.
• Provides support to end users in problem resolution for both Windows and Apple systems.
• Guides end users through troubleshooting procedures.
• Performs upgrades to hardware and software.
• Supports printing and other peripheral computing devices.
• Shares phone duties with other team members both during the day and scheduled off-hours rotation.
• Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.

Skills

Customer service

Communication

Troubleshooting

Security awareness

Network connectivity

Microsoft Office

Education

Associate degree or higher in a related technical area

Two years of equivalent technical training/experience

Tools

Windows

macOS

Job description

The University of Chicago’s BSD Information Technology team seeks an IT User Support Specialist 1 to join the Device Support Services group, supporting end-user computing devices for multiple departments and delivering excellent customer service to Faculty, Staff, and Students with varying levels of tech experience.

Responsibilities include in-person, phone, and email support, keeping tickets updated, managing inventory, ensuring security policy compliance, and configuring access to university