Technical & Sim Support Specialist - Teir1/2
Chamberlain University
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
Chamberlain University in Chicago, IL is seeking a Technical & Simulation Support Specialist - Tier 1/2 to provide intermediate IT support for classroom, lab, and SimCare operations across campus sites. This role handles daily equipment inspections, image building, help-desk assistance, and coordination with Student Workers, while ensuring security and compliance of lab environments.
The position requires about 10 hours weekly and may involve evenings.
Qualifications
- Associate's Degree in a technical field preferred.
- 2 years’ experience with desktop support or in a help desk.
- 2 years’ experience with Microsoft Active Directory in a large network environment.
- Entry level experience with networking, data, and voice systems.
- Experience with classroom equipment preferred.
- Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
- Advanced PC troubleshooting skills.
- Good working knowledge with Hardware/Software installation in a network environment.
- Knowledge of printer troubleshooting and repair.
- This position may require occasional evening and weekend work.
- Ability to lift up to 50 lbs.
- Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training.
- MCP and A+ certification Preferred
Responsibilities
- Provide Tier 1 and 2 IT support to campus and remote locations.
- Coordinate daily inspections of classroom equipment and repair tickets.
- Build images and software packages to deploy.
- Assist Student Workers and Support Tech I with Help Desk issues.
- Supervise Student Workers and temporary staff.
- Maintain lab equipment to meet academic delivery requirements.
- Maintain lab security of equipment and software across sites.
- Assist with network, server, and telecommunication support.
- Follow standard operating guides and ensure compliance.
- Participate in training and evaluate labs for improvements.
- Troubleshoot and support staff, students, and faculty.
- Act as liaison for facilities-related needs and coordinate onsite vendor work.
- Support SimCare Center with intermediate level of assistance.
- Approximately 10 hours per week.
- Respond to requests, service calls, and setup on short notice.
- Attend Simlab on-site training, webinars, and conferences.
- Ensure all equipment is set up and in good working order.
Skills
Education
Tools
Job description
Chicago, IL 60290
Chamberlain University
$38,894 - $68,341/yearly Posted 4 days ago Full Time Less than 10 applies 4 min average apply
Chamberlain
With more than 135 years of history in healthcare education and as the largest nursing school in the country, Chamberlain University is committed to delivering a high-value education that prepares students to thrive as healthcare professionals. We call this commitment Chamberlain Care®—our dedication to providing students with the tools and resources to succeed while immersed in a community of care. By living Chamberlain Care®, we graduate healthcare professionals who transform the health of people worldwide.
Chamberlain is comprised of the College of Nursing and the College of Health Professions. The College of Nursing offers a three-year Bachelor of Science in Nursing degree program and flexible post-licensure programs, such as the RN to BSN option, Master of Science in Nursing degree program, Doctor of Nursing Practice degree program and graduate certificates. The College of Health Professions also offers the Master in Public Health, Master of Social Work and Master of Physician Assistant Studies degree programs.
Chamberlain is accredited by the Higher Learning Commission (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. Learn more about Chamberlain at www.chamberlain.edu, and follow Chamberlain on Instagram, Facebook and LinkedIn.
Opportunity at a Glance
The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.
- IT Support:
- Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
- Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
- Builds images and software packages to deploy.
- Assists Student Workers and Support Tech I with Student Help Desk support issues.
- Assists in the supervision of Student Workers and/or temporary workers.
- Ensures lab equipment is meeting the requirements of the Academic delivery.
- Assists in maintaining lab security of equipment and software at all sites.
- Assists with network, sever, and telecommunication support.
- Follows standard operating guides and ensures compliance.
- Participates in training and evaluative sessions and recommends methods to improve lab environments.
- Performs troubleshooting and support functions for staff, students, and faculty.
- Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)
- SimCare Support
- The Specialist III is required to provide an intermediate level of support to the SimCare Center
- Requires approximately 10 hours per week
- Respond to requests, service calls and equipment setup assistance on short notice.
- Attend and support all Simlab on-site training, webinars and conferences.
- Ensure all equipment is setup and is in good working order.
- Should be able to provide intermediate level of support for the following:
- SIMLABS:
- SAM II Model, Computer and Sim Scopes.
- Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
- Podium PCs (2) and Projectors (2).
- WOW Carts and laptops. (4)
- Prep Area:
- Medsure dispense cart and computer.
- Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
- Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
- Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
- Laerdal SimMan 3G, laptop, software updates and daily operations.
- Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
- Briefing Rooms:
- Computers/LCD display/AV and Conference equipment.
- Learning Space Website/Server Support.
- Nurses Station:
- Computer and Network Printer
- Setup for training sessions with conference phone as needed.
- Perform support tasks for classroom and lab equipment.
- Completes other duties as assigned.
- Performs other duties as assigned
- Complies with all policies and standards
- Associate's Degree in a technical field Preferred
- 2 years’ experience with desktop support or in a help desk Required and
- 2 years’ experience with Microsoft Active Directory in a large network environment Required and
- Entry level experience with networking, data, and voice systems. Required and
- Experience with classroom equipment Preferred
- Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
- Advanced PC troubleshooting skills.
- Good working knowledge with Hardware/Software installation in a network environment.
- Knowledge of printer troubleshooting and repair.
- This position may require occasional evening and weekend work.
- Ability to lift up to 50 lbs.
- Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
- MCP and A+ certification Preferred
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.
- Health, dental, vision, life and disability insurance
- 401k Retirement Program + 6% employer match
- 12 Paid Holidays For more information related to our benefits please visit: https://careers.covista.com/benefits
Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation
$38,894 - $68,341/yearly Posted 4 days ago Full Time Less than 10 applies 4 min average apply
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
