Tech & Simulation Support Specialist, Tier 2

Chamberlain University; Chicago (IL); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Program + match

Flexible Time Off (FTO)

12 Paid Holidays

Job summary

Chamberlain University in Chicago seeks an IT Support Specialist to provide Tier 2 services for campus and remote locations, including the SimCare center. Responsibilities include maintaining lab equipment, building images, and supporting staff, students, and faculty.

The role requires AD, OS, and hardware/software troubleshooting skills, plus certification readiness; occasional evenings/weekends possible and lifting up to 50 lbs may be required.

Qualifications

• Associate's Degree in a technical field preferred.
• 2 years’ experience with desktop support or in a help desk.
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry level experience with networking, data, and voice systems.
• Experience with classroom equipment preferred.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training.
• MCP and A+ certification Preferred.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, server, and telecommunications support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

Skills

Desktop support experience

Active Directory

OS troubleshooting

PC troubleshooting

Hardware/Software installation

Education

Associate's Degree in a technical field

Tools

Microsoft Active Directory

Job description

Chamberlain University in Chicago seeks an IT Support Specialist to provide Tier 2 services for campus and remote locations, including the SimCare center. Responsibilities include maintaining lab equipment, building images, and supporting staff, students, and faculty.

The role requires AD, OS, and hardware/software troubleshooting skills, plus certification readiness; occasional evenings/weekends possible and lifting up to 50 lbs may be required.