Tier 1 IT Support Specialist - End-User Devices

University of Chicago; United States; On-site; USD 33,000 - 43,000; Full time

Job summary

University of Chicago is seeking an IT User Support Specialist 1 to join the BSD Device Support Services team in Chicago, IL. You will provide in-person, phone, and email support for end-user computing devices across departments, maintaining ticket and asset inventories, and ensuring compliance with security policies.

You will work with Faculty, Staff, and Students, troubleshoot Windows and macOS issues, document solutions for the knowledge base, and coordinate with escalation teams for more

Qualifications

• 2–5 years of work experience in a related IT support role.
• Vocational training or equivalent experience; a four-year degree is not required.
• Ability to follow security policies and protect data.
• Familiarity with Windows and Apple systems.

Responsibilities

• Provide in-person, phone, and email support to users of supported departments.
• Maintain ticketing and inventory systems.
• Assist with hardware and software upgrades.
• Troubleshoot Windows and Apple devices.
• Document common problems for knowledge base.

Skills

Excellent listening skills

Communicate technical information to a

Confidentiality

Problem-solving and troubleshooting

Coordination with escalation teams

Education

Associate's degree or higher in related technical area

Tools

Microsoft Office Suite

Job description

University of Chicago is seeking an IT User Support Specialist 1 to join the BSD Device Support Services team in Chicago, IL. You will provide in-person, phone, and email support for end-user computing devices across departments, maintaining ticket and asset inventories, and ensuring compliance with security policies.

You will work with Faculty, Staff, and Students, troubleshoot Windows and macOS issues, document solutions for the knowledge base, and coordinate with escalation teams for more