Technical & Sim Support Specialist, Tier 1/2

Chamberlain University; Chicago (IL); On-site; USD 39,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401k Retirement Program + match

Flexible Time Off (FTO)

12 Paid Holidays

Job summary

Chamberlain University in Chicago seeks an IT Support Specialist to provide Tier 2 services for campus and remote locations, including the SimCare center. Responsibilities include maintaining lab equipment, building images, and supporting staff, students, and faculty.

The role requires AD, OS, and hardware/software troubleshooting skills, plus certification readiness; occasional evenings/weekends possible and lifting up to 50 lbs may be required.

Qualifications

• Associate's Degree in a technical field preferred.
• 2 years’ experience with desktop support or in a help desk.
• 2 years’ experience with Microsoft Active Directory in a large network environment.
• Entry level experience with networking, data, and voice systems.
• Experience with classroom equipment preferred.
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training.
• MCP and A+ certification Preferred.

Responsibilities

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, server, and telecommunications support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

Skills

Desktop support experience

Active Directory

OS troubleshooting

PC troubleshooting

Hardware/Software installation

Education

Associate's Degree in a technical field

Tools

Microsoft Active Directory

Job description

Opportunity at a Glance

The Technical & Simulation Support Specialist is a Tier 2 support technician with advanced technical skills and knowledge of supporting classroom and back office operations. This position supports all campus equipment and services at the campus and associated campuses/remote locations. In addition to the above, this role is responsible for providing intermediate level of technical support to the SimCare center.

Responsibilities

IT Support:

• Provides Tier 1 & 2 support to the campus and associated campuses/remote locations.
• Coordinates daily inspections of classroom equipment and processes repair tickets accordingly.
• Builds images and software packages to deploy.
• Assists Student Workers and Support Tech I with Student Help Desk support issues.
• Assists in the supervision of Student Workers and/or temporary workers.
• Ensures lab equipment is meeting the requirements of the Academic delivery.
• Assists in maintaining lab security of equipment and software at all sites.
• Assists with network, sever, and telecommunication support.
• Follows standard operating guides and ensures compliance.
• Participates in training and evaluative sessions and recommends methods to improve lab environments.
• Performs troubleshooting and support functions for staff, students, and faculty.
• Acts as point of contact (liaison) for facilities related needs (responsible for coordinating onsite vendor work)

SimCare Support

• The Specialist III is required to provide an intermediate level of support to the SimCare Center
• Requires approximately 10 hours per week
• Respond to requests, service calls and equipment setup assistance on short notice.
• Attend and support all Simlab on-site training, webinars and conferences.
• Ensure all equipment is setup and is in good working order.
• Should be able to provide intermediate level of support for the following:

SIMLABS:

• SAM II Model, Computer and Sim Scopes.
• Laerdal Mid-fidelity Manikins (8), Sim Pads and Link Boxes.
• Podium PCs (2) and Projectors (2).
• WOW Carts and laptops. (4)

Prep Area:

• Medsure dispense cart and computer.

Control Room /Simbay:

• Gaumard High-Fidelity Manikins, Noelle, Baby Hal, 5-year old Hal and Laptops, software updates and daily operations.
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.
• Simbay: Noelle and Baby Hal/5 Year old Hal, monitors (3), Computers (3).
• Laerdal SimMan 3G, laptop, software updates and daily operations.li>
• Learning Space AIO computer, AV Display control box and LCD TV monitor and Cameras.

Briefing Rooms:

• Computers/LCD display/AV and Conference equipment.
• Learning Space Website/Server Support.

Nurses Station:

• Computer and Network Printer

Miscellaneous:

• Setup for training sessions with conference phone as needed.
• Perform support tasks for classroom and lab equipment.
• Completes other duties as assigned.
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications

• Associate's Degree in a technical field Preferred
• 2 years’ experience with desktop support or in a help desk Required and
• 2 years’ experience with Microsoft Active Directory in a large network environment Required and
• Entry level experience with networking, data, and voice systems. Required andli>
• Experience with classroom equipment Preferred
• Knowledge of Microsoft Operating Systems, installation, and troubleshooting.
• Advanced PC troubleshooting skills.
• Good working knowledge with Hardware/Software installation in a network environment.
• Knowledge of printer troubleshooting and repair.
• This position may require occasional evening and weekend work.
• Ability to lift up to 50 lbs.
• Must achieve Chamberlain University SimCare Technical Support Certification as evidenced by successfully completing Laerdal, Gaumard and Learning Space training Required and
• MCP and A+ certification Preferred

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $38894.07 and $68341.37. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation