Tier 2 IT Field Engineer - On-Site Support & Deployments

OESC (Oneida ESC Group); Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days Paid Time Off

11 Paid Holidays

401(k) with company match

Medical, Dental, and Vision Insurance

Tuition Reimbursement

Employee Assistance Program

Job summary

Oneida ESC Group is seeking a highly motivated, full-time Tier 2 FSE Journeyman in Nashville, TN. This is an on-site role supporting various IT service tasks across a classroom and staff environment.

Responsibilities include incident triage, hardware and software troubleshooting, imaging, OS reinstalls, asset management, and documentation. Candidate must have basic IT operations knowledge and strong customer service skills.

Qualifications

• High school diploma with 0–2 years of related IT support experience or equivalent.
• Fundamental IT field support knowledge.
• Basic understanding of IT operations & maintenance processes.
• Strong customer service and communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizenship and ability to obtain Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks including device reimaging and OS reinstalls.
• Provide after-hours support for critical incidents and remote access issues.
• Prepare IT equipment for deployment, relocation, or disposal.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation.
• Support diagnostics of network equipment under networking teams.
• Update and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow IT service procedures to ensure quality and compliance.

Skills

Customer service

Windows OS

Ticketing systems

Documentation

Following procedures

Oral and written communication

Education

High school diploma

Tools

Windows OS

MS Office

HDI/SDI Certification

CompTIA A+

ITIL v3/v4

Job description

Oneida ESC Group is seeking a highly motivated, full-time Tier 2 FSE Journeyman in Nashville, TN. This is an on-site role supporting various IT service tasks across a classroom and staff environment.

Responsibilities include incident triage, hardware and software troubleshooting, imaging, OS reinstalls, asset management, and documentation. Candidate must have basic IT operations knowledge and strong customer service skills.