Help Desk Technician (On-Site)

Oneida ESC Group; Nashville (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days of PTO

11 Paid Holidays

401(k) with company match

Medical/Dental/Eye Insurance

Employee Referral Program

Tuition Reimbursement

EAP

Job summary

Oneida ESC Group in Nashville, TN is seeking a full-time Tier 2 FSE Journeyman to provide on-site IT support for staff and students. The role requires basic IT knowledge, strong customer service, and the ability to follow documented procedures.

Compensation is $20.00 per hour, with on-site work and opportunities for certification alignment. The ideal candidate will hold HDI/SDI and CompTIA A+ credentials, with ITIL v3/v4 Foundation, and a willingness to obtain a Public Trust clearance.

Qualifications

• High school diploma with 0–2 years of IT support experience.
• Fundamental IT field support knowledge and Windows OS experience.
• Strong customer service and communication skills.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and configuration.
• Provide after-hours support for incident and remote access issues.
• Prepare IT equipment for deployment, relocation, or disposal.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices.

Skills

Customer service

Windows OS

Team communication

Education

High school diploma

0-2 years IT support experience

Tools

HDI/SDI

CompTIA A+

ITIL v3/v4 Foundation

Job description

Description

Oneida Technology Services (OTS) is actively seeking a highly motivated, full-time Tier 2 FSE Journeyman in Nashville, TN. This is a fully on-site position.

Key Responsibilities:

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal, following established policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under the direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices to ensure quality and compliance.

Requirements

Minimum Qualifications:

• High school diploma with 0–2 years of related IT support experience (or equivalent combination of experience).
• Fundamental IT field support knowledge and experience working with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Compensation: $20.00/ Hour

Candidate must hold:

HDI or SDI certification

CompTIA A+

ITIL v3 Foundation or ITIL v4

Preferred Certifications:

One or more of the following:

CompTIA Security+

CompTIA Network+

CompTIA Server+

Microsoft 365 Certified: Fundamentals (or equivalent)

AppleCare Mac Technician, Apple Certified Support Professional, or Apple Certified IT Professional

Benefits (FEDERAL):

• 15 Days of Paid Time Off
• 11 Paid Holidays
• 401(k) Retirement Plan with Company Match
• Medical, Dental, and Eye Insurance
• Employee Referral Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program
• Multiple Voluntary Medical Benefits

About Us:

The Oneida ESC Group is a family of companies owned by the Oneida Nation of Wisconsin that delivers customer-focused engineering, science, and construction services worldwide.

Our family of companies includes:

• Oneida ESC Group (OESC)
• Oneida Professional Services (OPS)
• Oneida Total Integrated Enterprises (OTIE)
• Mission Support Services (MS2)
• Sustainment & Restoration Services (SRS)
• Oneida Engineering Solutions (OES)
• General Mechanical Corporation (GMC)
• LG2 Environmental Solutions (LG2)
• Oneida Environmental (OE)

We integrate our staff for dedicated, cooperative, and business-like delivery of services to enhance our customers' missions.

Equal Employment Opportunity

Oneida ESC Group is an equal opportunity employer committed to inclusion and diversity in the workplace. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected characteristic under applicable law.

Oneida ESC Group participates in the E-Verify program and is committed to providing reasonable accommodations to qualified applicants and employees with disabilities.