On-Site Tier 2 IT Support Technician

Oneida ESC Group; Frederick (MD); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO 15 days

Paid holidays

401(k) match

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

EAP

Wellness program

Voluntary benefits

Job summary

Oneida ESC Group in Frederick, MD is seeking a highly motivated, full-time Tier 2 Field Service Engineer Journeyman for an on-site role. You will monitor, triage, and resolve user support requests, troubleshoot hardware and software, and perform desk-side tasks including OS reinstalls and device reimaging.

The ideal candidate has 0–2 years in IT support, strong customer service, and the ability to follow documented procedures while collaborating with IT teams.

Qualifications

• High school diploma; related IT support experience is 0–2 years.
• Fundamental IT field support knowledge and experience with Microsoft Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service, oral and written communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizen
• Ability to obtain and maintain a Public Trust Clearance

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Perform desk-side support tasks, including device reimaging and OS reinstalls.
• Provide after-hours support for critical incidents and remote access issues.
• Prepare IT equipment for deployment, relocation, or disposal following policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under direction of networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear, timely documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow established IT service procedures and best practices.

Skills

Windows OS

Customer service

Documentation

Follow procedures

Education

High school diploma

Job description

Oneida ESC Group in Frederick, MD is seeking a highly motivated, full-time Tier 2 Field Service Engineer Journeyman for an on-site role. You will monitor, triage, and resolve user support requests, troubleshoot hardware and software, and perform desk-side tasks including OS reinstalls and device reimaging.

The ideal candidate has 0–2 years in IT support, strong customer service, and the ability to follow documented procedures while collaborating with IT teams.