On-Site IT Support Technician (Tier 2) – Full Benefits

OESC (Oneida ESC Group); Irving (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

15 Days PTO

11 Paid Holidays

401(k) with Company Match

Medical, Dental, and Eye Insurance

Employee Referral Program

Tuition Reimbursement

Employee Assistance Program (EAP)

Wellness Program

Job summary

Oneida ESC Group in Irving, TX is seeking a highly motivated, full-time Tier 2 FSE Journeyman for on-site IT support. You will monitor ticket queues, troubleshoot desktops, laptops, and mobile devices, and perform desk-side tasks including reimaging and OS reinstalls.

The role requires a high school diploma, 0–2 years of related IT support, and US citizenship with the ability to obtain a Public Trust Clearance. Strong customer service and documentation are essential.

Qualifications

• High school diploma or equivalent.
• 0–2 years of IT support experience.
• Fundamental IT field support knowledge and experience with Windows operating systems.
• Basic understanding of IT operations & maintenance (O&M) processes.
• Strong customer service and communication skills.
• Ability to follow documented procedures and work under supervision.
• U.S. Citizenship required.
• Ability to obtain and maintain a Public Trust Clearance.

Responsibilities

• Monitor, triage, and respond to user support requests through the ticketing system.
• Troubleshoot hardware and software issues for desktops, laptops, and mobile devices.
• Provide desk-side support including device reimaging, OS reinstalls, and equipment configuration.
• Provide after-hours support for critical incidents and remote access or telework issues.
• Prepare IT equipment for deployment, relocation, or disposal following policies.
• Assist with workstation setups, cabling, and system installations.
• Validate equipment and system performance after maintenance or installation activities.
• Support diagnostics of network equipment under guidance from networking teams.
• Update, track, and maintain asset inventory records.
• Assist with receiving, tagging, and documenting IT equipment.
• Maintain clear documentation of service actions and ticket updates.
• Support IT needs for staff and student training environments.
• Collaborate with IT support teams to ensure consistent service delivery.
• Follow IT service procedures to ensure quality and compliance.

Skills

Customer service

Windows OS

IT fundamentals

IT operations

Public Trust Clearance

Entry-level IT support

Education

High school diploma

Tools

HDI/SDI certification

Job description

Oneida ESC Group in Irving, TX is seeking a highly motivated, full-time Tier 2 FSE Journeyman for on-site IT support. You will monitor ticket queues, troubleshoot desktops, laptops, and mobile devices, and perform desk-side tasks including reimaging and OS reinstalls.

The role requires a high school diploma, 0–2 years of related IT support, and US citizenship with the ability to obtain a Public Trust Clearance. Strong customer service and documentation are essential.