Tier 2 IT Engineer — Remote/Onsite Support & 365

Socket.dev; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision & other benefit

401K with match

Generous PTO

Job summary

Tech-Keys is seeking an Experienced Tier 2 IT Engineer to join our team in Cincinnati. You will diagnose and troubleshoot issues, maintain computer systems, and provide both remote and onsite support for clients.

Ideal candidates have 3+ years of Tier 2 experience, excellent customer service, and strong problem solving. Certifications such as MS-102/MD-102 are pluses, with a comprehensive benefits package offered.

Qualifications

• 3+ years as a Tier 2 IT engineer or equivalent.
• Strong customer service and communication skills.
• Experience with Windows 365 administration, Azure, and Datto.
• Ability to explain technical solutions clearly to clients.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.

Skills

Customer service

Communication

Problem solving

Analytical skills

Explain tech solutions

365 administration

Networking

Printer troubleshooting

Azure

Datto

MS-102

MD-102

Education

Degree in Information Technology

Tools

Azure

Job description

Tech-Keys is seeking an Experienced Tier 2 IT Engineer to join our team in Cincinnati. You will diagnose and troubleshoot issues, maintain computer systems, and provide both remote and onsite support for clients.

Ideal candidates have 3+ years of Tier 2 experience, excellent customer service, and strong problem solving. Certifications such as MS-102/MD-102 are pluses, with a comprehensive benefits package offered.