Remote Tier 1 IT Support Analyst

Belcan LLC; Cincinnati (OH); Remote; USD 20,457 - 29,136; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

A leading technology services firm is seeking a Tier I Service Desk Analyst for remote work in Cincinnati, OH. The role involves providing technical support for computer systems and peripherals, ensuring optimal performance, and documenting all interactions. Candidates should have a strong background in technical support, excellent communication skills, and the ability to work in a fast-paced environment. The position offers competitive pay at $18.00 per hour and includes various benefits.

Qualifications

• At least 2 years of technical support experience.
• Must pass a full background check.
• Able to professionally communicate with customers.

Responsibilities

• Provide support for organizational computer systems.
• Resolve hardware and software problems.
• Document all interactions in the ticketing tool.

Skills

Technical support experience

Customer service skills

Troubleshooting skills

Communication skills

Education

Associates degree or higher in a Technology field

Tools

ServiceNow ITSM system

Microsoft Desktop Applications

Job description

A leading technology services firm is seeking a Tier I Service Desk Analyst for remote work in Cincinnati, OH. The role involves providing technical support for computer systems and peripherals, ensuring optimal performance, and documenting all interactions. Candidates should have a strong background in technical support, excellent communication skills, and the ability to work in a fast-paced environment. The position offers competitive pay at $18.00 per hour and includes various benefits.