IT Engineer, Tier 2 Cincinnati

Socket.dev; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, Vision & other benefit

401K with match

Generous PTO

Job summary

Tech-Keys is seeking an Experienced Tier 2 IT Engineer to join our team in Cincinnati. You will diagnose and troubleshoot issues, maintain computer systems, and provide both remote and onsite support for clients.

Ideal candidates have 3+ years of Tier 2 experience, excellent customer service, and strong problem solving. Certifications such as MS-102/MD-102 are pluses, with a comprehensive benefits package offered.

Qualifications

• 3+ years as a Tier 2 IT engineer or equivalent.
• Strong customer service and communication skills.
• Experience with Windows 365 administration, Azure, and Datto.
• Ability to explain technical solutions clearly to clients.

Responsibilities

• Diagnose and troubleshoot technical issues.
• Maintain computer systems.
• Provide remote and onsite support.
• Maintain documentation of processes, issues, and solutions.

Skills

Customer service

Communication

Problem solving

Analytical skills

Explain tech solutions

365 administration

Networking

Printer troubleshooting

Azure

Datto

MS-102

MD-102

Education

Degree in Information Technology

Tools

Azure

Job description

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.

Responsibilities:

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• Experience with datto
• Degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus

Expected Outcomes

• Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updated
• Periodic assignment of afterhoursoncallsupport
• Periodic visits onsite at our clients

Compensation & Benefits

• Up to $75K / Year, based on experience
• Health, Dental, Vision & otheradditionalbenefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.

Interview Process

• Upon reviewing your resume,we'llsend you an email with a link toa performa one-way video interview.
• Upon reviewing the video interview,we'llemail you asking tosetupan in-person interview.
• After the interview we will email you asking for references.
• We will call you letting you know our decision and discuss compensation.
• At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!