Support Engineer II — Remote & Onsite Troubleshooter

Quanexus is now Skynet Innovations; Dayton (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

9 paid holidays

401K Retirement with matching contributions

Unlimited weeks PTO

Excellent medical, vision, and dental insurance

Job summary

Skynet Innovations in Dayton, Ohio is seeking a Support Engineer II to provide intermediate technical support for clients, primarily via phone and a ticketing system. The role includes documenting activities, monitoring tickets, and ensuring service levels are met.

Candidates should have strong knowledge of networking, Windows/Server environments, and Active Directory. Benefits include a competitive 401K, excellent medical insurance, and unlimited PTO.

Qualifications

• Intermediate technical support experience.
• Strong understanding of service level agreements (SLAs).
• Ability to lift and move objects up to 25 pounds.

Responsibilities

• Document all activities and tickets daily in the ticketing system.
• Monitor ticket gateway and designated queues.
• Travel up to 25-50% for onsite assignments.

Skills

Technical support

Active Directory

Virtualization (VMware/Hyper-V)

Networking (DHCP, DNS)

Microsoft Windows/Servers

Tools

Ticketing software

Remote support tools

AzureAD

Job description

Skynet Innovations in Dayton, Ohio is seeking a Support Engineer II to provide intermediate technical support for clients, primarily via phone and a ticketing system. The role includes documenting activities, monitoring tickets, and ensuring service levels are met.

Candidates should have strong knowledge of networking, Windows/Server environments, and Active Directory. Benefits include a competitive 401K, excellent medical insurance, and unlimited PTO.