Tier 2 IT Engineer — Hybrid Remote/Onsite Support

Lyra Technology Group; Cincinnati (OH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Dental Vision

401K 3% Match

Generous PTO

Job summary

Lyra Technology Group's portfolio company Tech-Keys is seeking an Experienced Tier 2 IT Engineer to join their IT team at a client headquarters. You will diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support.

The role requires 2+ years in IT engineering or a customer-facing role, Windows and Linux knowledge, networking familiarity, and strong problem-solving and communication skills. On-call after hours may be required.

Qualifications

• 2+ years of experience in IT engineering and/or customer facing
• Knowledge of Windows and Linux operating systems
• Familiarity with networking concepts and tools
• Excellent problem-solving and communication skills

Responsibilities

• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions

Skills

IT Engineering

Customer facing

Windows OS

Linux OS

Networking

Problem solving

Communication

Job description

Lyra Technology Group's portfolio company Tech-Keys is seeking an Experienced Tier 2 IT Engineer to join their IT team at a client headquarters. You will diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and onsite support.

The role requires 2+ years in IT engineering or a customer-facing role, Windows and Linux knowledge, networking familiarity, and strong problem-solving and communication skills. On-call after hours may be required.