Tier 2 IT Support Engineer — Onsite, Path to Systems Engineer

Techordia, LLC; Alameda (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Techordia, LLC in Alameda, CA is seeking a Tier 2 Support Technician to bridge Level 1 support and escalations, handling Windows endpoints, servers, networking, and Microsoft 365.

This hands-on role tackles tougher problems and offers a clear path toward systems engineering, with growth into project work as you prove capability.

You must have 4+ years in hands-on IT support, strong troubleshooting, and be able to work onsite with a valid driver's license.

Qualifications

• 4+ years of hands-on IT support in Windows environments.
• Experience in MSP or multi-client / multi-tenant settings.
• Strong troubleshooting and problem-solving skills with clear ticket notes.
• Excellent written and verbal communication; able to interact with clients onsite.

Responsibilities

• Own Level 1 escalations and diagnose issues across Windows endpoints, servers, networking, Microsoft 365.
• Triage, troubleshoot, and communicate with clients until resolution; escalate with full context.
• Support installs, office moves, and cutovers, under senior engineers.
• Troubleshoot Exchange Online, Teams, SharePoint, MFA basics.
• Document tickets, track time, and maintain SOPs; participate in after-hours maintenance/on-call rotation.

Skills

Troubleshooting

Written communication

Verbal communication

On-site presence

Tools

HaloPSA

ConnectWise

NinjaOne

UniFi controller

Job description

Techordia, LLC in Alameda, CA is seeking a Tier 2 Support Technician to bridge Level 1 support and escalations, handling Windows endpoints, servers, networking, and Microsoft 365.

This hands-on role tackles tougher problems and offers a clear path toward systems engineering, with growth into project work as you prove capability.

You must have 4+ years in hands-on IT support, strong troubleshooting, and be able to work onsite with a valid driver's license.