Tier 2 IT Engineer - On-Site

Lyra Technology Group; Eagan (MN); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

401K with 4% Match

Generous PTO

Job summary

A technology services group is seeking an experienced Tier 2 IT Engineer in Eagan, Minnesota. Responsibilities include providing IT support, troubleshooting customer issues, and maintaining documentation. The ideal candidate should have at least 3 years of Tier 2 experience, excellent customer service and analytical skills, and familiarity with Microsoft 365, Azure, and Datto. Compensation includes up to $70K per year along with health benefits and a 401K plan.

Qualifications

• Proven experience working as a Tier 2 IT engineer for at least 3 years.
• Excellent customer service and communication skills.
• Ability to explain technical solutions clearly.

Responsibilities

• Provide IT support to internal and external customers.
• Troubleshoot and resolve IT related inquiries and problems.
• Maintain and update knowledge base and technical documents.

Skills

Customer service

Problem solving

Analytical skills

IT troubleshooting

Networking

Education

Degree in Information Technology

MS-102 certification

MD-102 certification

Tools

Azure

Datto

Microsoft 365

Job description

About Lyra

Lyra Technology Group is a family of industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

About the Position

One of our operating companies, Tech-Keys, is seeking an experienced Tier 2 IT Engineer to join their team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve customers’ IT related issues.

Responsibilities

• Provide IT support to internal and external customers
• Troubleshoot and resolve IT related inquiries and problems
• Maintain and update our knowledge base and technical documents
• Ensure service delivery quality at all times

Requirements

• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience troubleshooting printers
• Experience with Azure
• Experience with Datto
• Degree in Information Technology is a plus
• MS-102 certification is a plus
• MD-102 certification is a plus

Expected Outcomes

• Work on 15-20, and resolve 12-14 Tier 2 tickets each day
• Provide the best possible solution to clients
• Maintaining clear communication with clients
• Keeping assigned tickets organized and updatedPeriodic assignment of afterhours on‑call support
• Periodic visits onsite at our clients

Compensation & Benefits

• Up to $70K / Year, based on experience
• Health, Dental, Vision & other additional benefits
• 401K (With 4% Match) eligible after 90 Days
• Generous PTO