Senior Service Desk Engineer (Tier 3) – Lead & Mentor
WEBIT Services
14 days+
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Benefits offered by this job
Job summary
A technology services provider in Naperville is seeking a Tier 3 Service Desk Engineer to deliver expert technical support. This role involves handling complex issues, mentoring junior staff, and participating in IT projects. Required qualifications include significant experience in server and network management along with industry certifications. The position offers competitive salary, health insurance, unlimited PTO, and a supportive environment for professional growth.
Qualifications
- At least 2 years in a Tier 3 or senior support capacity.
- Proficient in advanced system administration tasks.
- Strong commitment to providing exceptional customer service.
Responsibilities
- Resolve complex technical issues escalated from Tier 1 and Tier 2 support.
- Perform advanced system administration and management tasks.
- Collaborate with project teams on IT projects for clients.
- Provide guidance and training to junior support staff.
- Communicate effectively with clients to understand their needs.
Skills
Windows Server Administration
Linux Server Administration
Networking (LAN/WAN)
Virtualization (VMware, Hyper-V)
Cloud Services (AWS, Azure)
Security Best Practices
Problem-Solving
Excellent Communication
Customer Service
Education
Relevant industry certifications (MCSE, CCNA, ITIL)
Job description
A technology services provider in Naperville is seeking a Tier 3 Service Desk Engineer to deliver expert technical support. This role involves handling complex issues, mentoring junior staff, and participating in IT projects. Required qualifications include significant experience in server and network management along with industry certifications. The position offers competitive salary, health insurance, unlimited PTO, and a supportive environment for professional growth.
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