Hybrid Help Desk Specialist – Growth Path & Training

LRS IT Solutions; Chicago (IL); Hybrid; USD 28,000 - 34,000; Part time

Job summary

LRS Consulting Services in Chicago, IL seeks a Level I Help Desk Specialist for a hybrid contract opportunity in downtown Chicago. This role provides phone and remote support to end users, troubleshoots, completes workstation installations, and undergoes full onsite training during the first 1–2 weeks.

The position offers clear career growth through Tier 2/3 support or desktop engineering transitions, with a flexible onsite schedule and strong emphasis on customer service and communication.

Qualifications

• Minimum 2 years of experience in a help desk environment.
• Familiarity with help desk ticketing software (ServiceNow preferred).
• Experience supporting Windows OS, Microsoft 365, Office 365, email, and Active Directory (password resets, new user accounts, access permissions).
• Exceptional customer service skills with proactive communication and collaboration.

Responsibilities

• Provide outstanding customer service across all help desk interactions.
• Receive calls, create trouble tickets, and diagnose problems through discussions with users.
• Research problems, isolate root causes, and resolve simple issues while escalating complex ones.

Skills

Help desk support

ServiceNow

Windows & AD

Customer service

Job description

LRS Consulting Services in Chicago, IL seeks a Level I Help Desk Specialist for a hybrid contract opportunity in downtown Chicago. This role provides phone and remote support to end users, troubleshoots, completes workstation installations, and undergoes full onsite training during the first 1–2 weeks.

The position offers clear career growth through Tier 2/3 support or desktop engineering transitions, with a flexible onsite schedule and strong emphasis on customer service and communication.