Senior IT Help Desk II: Tier II Support & Mentoring

Courser; Southfield (MI); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401k match

Unlimited vacation

Paid sick time

Holiday pay

Education/certification reimbursement

Learning and development programs

Job summary

Courser, a fast-growing IT services partner, is hiring an IT Support Services II-Help Desk to strengthen our corporate IT team. You will handle tier II support, resolve complex issues, and mentor junior staff across Windows, Linux, macOS, and cloud environments.

You’ll work on projects like software deployments and network upgrades while delivering exceptional service and training to colleagues. Join a dynamic culture that values teamwork and growth.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 3–5 years of IT support or system administration experience in a corporate setting.
• Strong knowledge of operating systems (Windows Server, Linux, macOS) and enterprise applications.

Responsibilities

• Provide tier II support for application, hardware, and network issues escalated from junior team members.
• Respond to service requests with excellent customer service and positive user experience.
• Assist in managing IT systems including servers, workstations, and cloud environments.
• Diagnose and resolve complex issues across Windows, macOS, Linux, and mobile devices.
• Maintain documentation of IT support processes and configurations for knowledge sharing.
• Mentor junior staff and participate in IT projects like deployments and upgrades.
• Monitor systems and networks for performance and security.
• Manage user accounts and access rights across systems.
• Track incident trends and root causes to improve IT services.

Skills

Problem solving

Communication

Troubleshooting

Windows

Linux

macOS

Networking

Education

Bachelor's degree

Tools

ConnectWise

ServiceNow

Jira

Zendesk

Job description

Courser, a fast-growing IT services partner, is hiring an IT Support Services II-Help Desk to strengthen our corporate IT team. You will handle tier II support, resolve complex issues, and mentor junior staff across Windows, Linux, macOS, and cloud environments.

You’ll work on projects like software deployments and network upgrades while delivering exceptional service and training to colleagues. Join a dynamic culture that values teamwork and growth.