Tier 2 End-User IT Support Analyst

TEKsystems; Merrill (WI); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan - Pre-tax and R

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems in Merrill, WI is seeking a Contract to Hire Tier 2 End-User Support Specialist to troubleshoot and resolve hardware, software, and connectivity issues across Windows devices. You will support IMAC requests, endpoint deployments, and IT asset management, delivering strong customer service in a fast-paced environment.

The role requires 3+ years in endpoint or desktop support, experience with Microsoft 365, Active Directory, SCCM, and a focus on end-user satisfaction.

Qualifications

• 3+ years of endpoint computing, desktop support, or technical support experience.
• Experience supporting enterprise end‑user environments.
• Insurance industry experience preferred.

Responsibilities

• Provide break/fix support for end-user devices and applications.
• Support IMAC activities and endpoint deployments.
• Manage and support IT asset management processes.
• Deliver Tier 2 support for desktops, laptops, tablets, mobile devices, and printers.
• Troubleshoot and resolve hardware, software, and access‑related issues.
• Maintain asset and support documentation.

Skills

Desktop Support

Tier 2 Support

IT Asset Management

Incident Management

Service Request Management

Printer Support

Problem Solving

Customer Service

Documentation

Device Configuration

Troubleshooting

Microsoft 365

Outlook

Active Directory

SCCM

Tools

SCCM

Microsoft 365

Active Directory

Outlook

Job description

TEKsystems in Merrill, WI is seeking a Contract to Hire Tier 2 End-User Support Specialist to troubleshoot and resolve hardware, software, and connectivity issues across Windows devices. You will support IMAC requests, endpoint deployments, and IT asset management, delivering strong customer service in a fast-paced environment.

The role requires 3+ years in endpoint or desktop support, experience with Microsoft 365, Active Directory, SCCM, and a focus on end-user satisfaction.