Deskside IT Support Tech I/II — Customer‑Focused

TEKsystems; Minneapolis (MN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) plan

Life Insurance

Job summary

TEKsystems is seeking a Desktop Support Technician I/II to provide hands-on deskside support for end users in Minneapolis, MN. You will handle hardware, software, and user access issues across Windows environments, with a focus on delivering excellent customer service and timely resolutions.

The role requires 1–3 years of IT support experience, strong communication, and familiarity with Active Directory and Microsoft 365.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 1-3 years of professional IT support experience.
• Experience providing hands-on end-user support in a help desk/desktop support environment.
• Strong knowledge of Microsoft Windows operating systems.
• Experience with hardware and software troubleshooting.
• Working knowledge of Active Directory user management and password resets.
• Experience with ServiceNow or other ITSM/ticketing platforms.
• Familiarity with Microsoft 365 applications and collaboration tools.
• Excellent verbal and written communication skills.

Responsibilities

• Provide deskside and remote end-user support for hardware, software, and system issues.
• Troubleshoot Windows OS, applications, and device problems.
• Configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices.
• Manage user accounts, permissions, and access requests in Active Directory.
• Document incidents, service requests, resolutions, and escalations in the ticketing system.
• Support Microsoft 365 apps and collaboration tools (Outlook, Teams, Word, Excel).
• Escalate complex issues to appropriate IT teams when needed.
• Deliver high levels of customer service and professionalism in all interactions.
• Participate in hardware deployments, upgrades, and workstation setups.

Skills

Communication

Customer service

Troubleshooting

Teamwork

Education

Bachelor's degree in IT/CS

Tools

Active Directory

ServiceNow

Microsoft 365

Job description

TEKsystems is seeking a Desktop Support Technician I/II to provide hands-on deskside support for end users in Minneapolis, MN. You will handle hardware, software, and user access issues across Windows environments, with a focus on delivering excellent customer service and timely resolutions.

The role requires 1–3 years of IT support experience, strong communication, and familiarity with Active Directory and Microsoft 365.