On-Site IT Support Specialist II (1st/2nd Tier)

HEARTLAND BUSINESS SYSTEMS LLC; Little Chute (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Heartland Business Systems LLC in Wisconsin seeks an IT Support Specialist II to deliver hands-on support for end-user laptops, desktops, peripherals, software, mobile devices, printers, and related tools. The role includes 1-to-1 end-user training and on-call rotation, with on-site work at client locations.

The position emphasizes timely ticket updates, inventory accuracy, and ongoing knowledge of technology trends to effectively assist internal customers and business units.

Qualifications

• 1–3 years experience troubleshooting Windows PCs.
• In depth knowledge of Windows desktop operating systems.
• High School Diploma.

Responsibilities

• Provide first and second tier support for PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment.
• Ticketing system entry and ticket maintenance/documentation; update Inventory records.
• Track, route, and redirect problems to correct resources.
• Identify PC hardware warranty repair and resolve as required.
• Provide timely and relevant updates to end users.
• Maintain currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems.
• Participate in the on‑call support rotation.

Skills

Customer Oriented

Communication

Analytical Skills

Problem Solving

Adaptability

Initiative

Motivation

Autonomy

Relationship Building

Education

High School Diploma

Tools

Cisco networking

HP networking

Palo Alto networking

ConnectWise Manage

ConnectWise Automate

VMware vSphere

LogicMonitor

Veem Backup

Job description

Heartland Business Systems LLC in Wisconsin seeks an IT Support Specialist II to deliver hands-on support for end-user laptops, desktops, peripherals, software, mobile devices, printers, and related tools. The role includes 1-to-1 end-user training and on-call rotation, with on-site work at client locations.

The position emphasizes timely ticket updates, inventory accuracy, and ongoing knowledge of technology trends to effectively assist internal customers and business units.