Tier 2 Customer Success Manager - Central (Remote)

Eltropy Inc.; Minnesota; A distancia; USD 120.000 - 150.000; Jornada completa

Descripción de la vacante

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager (CSM) to manage a portfolio of 50 mid-size customers in the Central U.S. region with a remote-first model.

You will build trust, drive retention, and identify expansion opportunities while collaborating with Sales and cross-functional teams. The role emphasizes onboarding, product adoption, and proactive risk mitigation, leveraging data to ensure customers achieve their strategic outcomes and derive maximum value from Eltropy's

Formación

• 5+ years of customer-facing experience (account management / customer success).
• SaaS and FinTech experience preferred.
• High EQ and strong interpersonal skills.
• Data-driven approach with ability to analyze usage data and trends.

Responsabilidades

• Serve as the primary contact for a portfolio of 50 customers, fostering trust and long-term relationships.
• Conduct regular check-ins and strategic business reviews to ensure customers achieve desired outcomes.
• Identify expansion opportunities and collaborate with Sales to close upsell opportunities.
• Program-manage onboarding and drive product adoption through training and resources.
• Advocate for customers by relaying feedback to cross-functional teams and influencing product development.
• Track customer health metrics and maintain records in the CRM/CS platform.

Conocimientos

Customer success

Account management

SaaS

FinTech

Relationship management

Herramientas

CRM software

Data analysis tools

Descripción del empleo

Eltropy Inc. is seeking a proactive Tier 2 Customer Success Manager (CSM) to manage a portfolio of 50 mid-size customers in the Central U.S. region with a remote-first model.

You will build trust, drive retention, and identify expansion opportunities while collaborating with Sales and cross-functional teams. The role emphasizes onboarding, product adoption, and proactive risk mitigation, leveraging data to ensure customers achieve their strategic outcomes and derive maximum value from Eltropy's