IT Field Support Specialist 1

Itezz; Columbia (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

SEP IRA 10%

Medical Plan

Dental Plan

Vision Plan

Job summary

Itezz is seeking a Hardware Technician to provide on-site and remote support for workstations, servers, printers, and peripherals. The role includes documenting configurations, installing hardware and software, and coordinating with IT teams on project delivery.

Candidates must have a TS/SCI clearance with polygraph, a high school diploma or GED with 2+ years of experience, and 8570 certification. Valid driving ability and ability to lift up to 50 lbs are required.

Qualifications

• Must have TS/SCI clearance with Agency‑Appropriate Polygraph.
• Requires high school diploma or GED with 2+ years of experience.
• 8570 certification required; Security+ preferred.

Responsibilities

• Provide Tier 2 and Tier 3 on-site and remote support for workstations, servers, printers, and peripherals.
• Document configurations, requirements, and installation schedules.
• Build interconnecting cables and support network upgrades.
• Train site personnel on hardware use and maintenance.
• Maintain fiber‑optic modems and related telecom systems.
• Use ticketing systems to track issues and ensure IT service management.
• Collaborate with IT teams and vendors for project outcomes.

Skills

Hardware troubleshooting

Windows OS

Remote support

Office Suite

Read schematics

Active Directory

Education

High school diploma or GED

Tools

Windows 7/10

Active Directory

Job description

Hardware Technician

Responsibilities

• Provide Tier 2 and Tier 3 on‑site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
• Conduct site surveys, assess and document current configurations and user requirements; prepare detailed drawings and documentation.
• Analyze existing requirements and prepare specifications for hardware acquisitions; develop installation schedules.
• Build specialized interconnecting cables and support network upgrade initiatives.
• Train site personnel in proper use and maintenance of hardware.
• Maintain and support fiber‑optic modems, multiplexers, cables, and telephone systems.
• Use ticketing systems to track issues and ensure efficient IT service management.
• Act as a resource for end‑user connectivity needs, providing timely professional support.
• Collaborate with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

Required Qualifications

• Active TS/SCI Security clearance with Agency‑Appropriate Polygraph.
• High school or GED and at least 2 years of experience.
• 8570 Certification is required; Security+ certification preferred.

Required Technical Skills

• Proficient in installing, repairing, and troubleshooting computer hardware and peripherals.
• Experienced with installing Windows operating systems, software applications, antivirus programs, and security patches.
• Able to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Access.
• Experience with Windows 7 and Windows 10 operating systems.
• Knowledge of Active Directory security and policies.
• Skilled in providing remote end‑user support.

Professional Competencies

• Excellent analytical and problem‑solving skills.
• Outstanding verbal and written communication skills.
• Strong organizational skills with ability to manage time and priorities independently.

Additional Requirements

• Must be able to drive a company vehicle.
• Must be able to lift and move items up to 50 lbs.
• Availability to work an 8‑hour shift between 6:00 AM and 6:00 PM as scheduled.

Salary Range

$50,000.00 – $60,000.00 (Annually)

Annual compensation figures are a general guideline and will vary based on government contract rates, hours worked, education, experience, certifications, and geographic location.

Benefits Package

Itezz Inc. automatically contributes an additional 10% of each employee's gross compensation to the company SEP IRA plan with full vesting from day one.

Full‑time employees may participate in voluntary benefit plans including:

• CareFirst BlueChoice Medical Plans (some with Health Savings Account).
• CareFirst Preferred Dental.
• CareFirst BlueVision.

Equal Opportunity Employer

Itezz Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Affirmative Action Statement

Itezz Inc. is committed to affirmative action in all hiring and employment for minorities, women, individuals with disabilities, and protected veterans.

Accommodations

Itezz Inc. is committed to providing an inclusive and accessible hiring process. If you need accommodations during the application or interview process, please contact [e-mail].