TS/SCI IT Support Specialist — Tier 2/3 & Hardware

Iniscore Technologies, Inc.; Fort Meade (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Iniscore Technologies, Inc. is seeking a qualified IT support specialist at Fort Meade to provide Tier 2/3 hardware and software assistance both on-site and remotely, ensuring minimal downtime and optimal performance.

You will conduct site surveys, document configurations, assist with hardware procurement and installation scheduling, and build custom cabling as required. Training staff and ensuring secure, efficient IT operations are core duties.

Qualifications

• High school diploma or GED required.
• 1-2 years of IT support experience.
• Must possess 8570 Certification; Security+ preferred.

Responsibilities

• Advanced Technical Support: Tier 2 and 3 support for workstations, servers, printers, peripherals, and teleconferencing equipment on-site and remote.
• Site Surveys & Documentation: conduct site surveys, prepare diagrams and configuration changes for transparency and repeatability.
• Hardware Acquisition & Installation: analyze requirements, prepare specs for procurement, and develop installation schedules.
• Project Support & Reporting: deliver site installation and test reports; support network upgrades with new hardware and cabling.
• Custom Cabling & Integration: build/install specialized interconnecting cables as needed.
• Training & User Enablement: train site personnel on proper hardware use and maintenance.
• Infrastructure Maintenance: maintain fiber optic modems, cables, and telephone systems for robust connectivity.
• Operational Excellence: follow SOPs, use ticketing systems for tracking and documentation.
• End-User Support: assist users with connectivity and collaborate with IT teams and vendors.

Skills

Analytical problem solving

Verbal and written communication

Organizational skills

Work with minimal supervision

Tools

Windows OS

Active Directory

Microsoft Office

Security+

8570 Certification

Cable & hardware installation

Job description

Iniscore Technologies, Inc. is seeking a qualified IT support specialist at Fort Meade to provide Tier 2/3 hardware and software assistance both on-site and remotely, ensuring minimal downtime and optimal performance.

You will conduct site surveys, document configurations, assist with hardware procurement and installation scheduling, and build custom cabling as required. Training staff and ensuring secure, efficient IT operations are core duties.