Tier 1 IT Support Specialist (Mac/Windows)

Tech Army, LLC; Lemont (IL); On-site; USD 55,000 - 65,000; Part time

Benefits offered by this job

10 national holidays

2 weeks PTO (10 days)

1 week sick leave (5 days)

$5/hr Health & Welfare stipend

Short‑Term and Long‑Term Disability

Group Life Insurance

Accidental Death & Dismemberment coverage

Job summary

A technology support firm in Lemont, Illinois is seeking a Technical Support Specialist to provide Tier-1 assistance for user accounts and IT resources. You will help users with signups, troubleshooting operating systems, and maintaining records. Candidates should have 2+ years experience, a relevant Bachelor's degree, and strong communication skills. The role offers a contract with a salary between $55,000 and $65,000 along with several benefits including paid time off and health stipends.

Qualifications

• Minimum 2 years of experience in technical support roles.
• Bachelor’s degree in Computer Science or Information Technology.
• Excellent interpersonal and communication skills.

Responsibilities

• Assist users with account signup and reactivation.
• Provide technical support for macOS and Windows.
• Maintain macOS enrollment records.
• Debug multi-factor authentication issues.
• Review tickets and triage queries to SMEs.

Skills

Technical support experience

Interpersonal skills

Verbal communication

Written communication

Troubleshooting skills

Knowledge of ticketing software

Unix/Linux experience

Shell scripting knowledge

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Job description

A technology support firm in Lemont, Illinois is seeking a Technical Support Specialist to provide Tier-1 assistance for user accounts and IT resources. You will help users with signups, troubleshooting operating systems, and maintaining records. Candidates should have 2+ years experience, a relevant Bachelor's degree, and strong communication skills. The role offers a contract with a salary between $55,000 and $65,000 along with several benefits including paid time off and health stipends.