Tier II IT Support Specialist — iOS/Mac & Cisco Voice

SofTec Solutions; Englewood (CO); On-site; USD 30,000 - 39,000; Full time

Job summary

A leading IT Consulting Services firm in Englewood, CO, is seeking a Tier II Support Specialist for a contract opportunity. The candidate will support 1200 end users through various channels including support calls and emails. Essential attributes include exceptional customer skills and critical thinking abilities, with preferred experience in iOS, Mac, Cisco Voice, and Service Now. Join a dynamic team focused on enabling business and helping clients achieve their goals.

Qualifications

• Experience with iOS, Mac and Cisco Voice is a plus.
• Exceptional customer skills are a must.
• Critical thinking abilities are important.

Responsibilities

• Take support calls and answer emails for 1200 end users.
• Assist users who stop by the Tier II Support area.

Skills

iOS

Mac

Cisco Voice

Service Now

Customer skills

Critical thinking

Job description

A leading IT Consulting Services firm in Englewood, CO, is seeking a Tier II Support Specialist for a contract opportunity. The candidate will support 1200 end users through various channels including support calls and emails. Essential attributes include exceptional customer skills and critical thinking abilities, with preferred experience in iOS, Mac, Cisco Voice, and Service Now. Join a dynamic team focused on enabling business and helping clients achieve their goals.