Desktop Support Tech II – Windows & Mac, On-site Chicago

BCD Travel; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A global travel management company is seeking a System Technician II in Chicago to provide technical assistance and support in a 24x7 IT environment. This role involves troubleshooting hardware and software for both PC and Mac, installing software, and ensuring high levels of performance and availability. Candidates should have strong technical skills, excellent communication abilities, and hands-on experience with IT systems. Join our team to contribute to the continuous improvement of technical processes and services.

Qualifications

• A few years of Technical Experience in a 24 x 7 IT Environment.
• Ability to Develop, Interpret, and Follow Written IT Policies and Procedures.
• Excellent Communication Skills, Oral, Written, and Presentation in English.

Responsibilities

• Troubleshoot hardware, software, and other IT solutions for both PC and Mac.
• Install software, managing system status and performance.
• Proactively provide high levels of ICT availability, performance monitoring, and capacity management.

Skills

Technical Experience

Excellent Knowledge of IT systems

Communication Skills

Hands-on experience with Microsoft Business Software

Tools

Microsoft Office

Windows OS

Mac OS

Job description

A global travel management company is seeking a System Technician II in Chicago to provide technical assistance and support in a 24x7 IT environment. This role involves troubleshooting hardware and software for both PC and Mac, installing software, and ensuring high levels of performance and availability. Candidates should have strong technical skills, excellent communication abilities, and hands-on experience with IT systems. Join our team to contribute to the continuous improvement of technical processes and services.