Desktop IT Support Specialist: Network & PC

Sun Technologies Inc; North Chicago (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

An IT and professional services provider is seeking a PC Support Technician in North Chicago, Illinois. The successful candidate will provide hands-on and remote support, resolve client issues, and manage hardware and software deployments. Required skills include problem-solving, customer service, and familiarity with Windows operating systems. An Associates Degree in Computer Science or a related field and at least two years of experience are essential for this role. An excellent opportunity for those looking to advance their career in IT support.

Qualifications

• Minimum two years of experience in computer support, preferably four or more.
• Experience with customer service functions in PC support.
• Ability to follow departmental processes and document resolutions.

Responsibilities

• Provide hands-on and remote support services for client PCs.
• Resolve escalated calls from the Call Tracking system.
• Lead hardware and software deployments.

Skills

Problem-solving

Customer service

Organizational skills

Technical translation

Education

Associates Degree in Computer Science or related discipline

Tools

Windows 7

Windows 10

Outlook

Office Applications

Job description

An IT and professional services provider is seeking a PC Support Technician in North Chicago, Illinois. The successful candidate will provide hands-on and remote support, resolve client issues, and manage hardware and software deployments. Required skills include problem-solving, customer service, and familiarity with Windows operating systems. An Associates Degree in Computer Science or a related field and at least two years of experience are essential for this role. An excellent opportunity for those looking to advance their career in IT support.