Tier 2 IT Help Desk Specialist - Mac, SSO & Automation

Career Group; Menlo Park (CA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Bonus potential

Competitive compensation package

Job summary

Career Group is looking for a proactive Tier 2 IT Help Desk Specialist to support technology efforts in a growing investment firm. This role involves managing Tier 1 and Tier 2 support requests, troubleshooting identity management issues, and optimizing ticketing systems.

With 3–5 years of IT support experience, candidates should be proficient in managing Mac environments and scripting for automation. The position offers a competitive salary of $100K – $120K, along with benefits.

Qualifications

• 3–5+ years of IT support experience.
• At least 2 years in a Tier 2 or higher capacity.
• Hands-on experience with SSO and MFA administration.

Responsibilities

• Serve as the primary point of contact for Tier 2 technical support requests.
• Troubleshoot identity and access management issues.
• Manage endpoint health and device administration across a Mac environment.

Skills

IT support experience

Identity and access management

Mac environment support

Scripting languages (Python, Bash)

Organizational skills

Communication skills

Tools

Ticketing systems (Zendesk)

MDM solutions

Cloud infrastructure tools

Job description

Career Group is looking for a proactive Tier 2 IT Help Desk Specialist to support technology efforts in a growing investment firm. This role involves managing Tier 1 and Tier 2 support requests, troubleshooting identity management issues, and optimizing ticketing systems.

With 3–5 years of IT support experience, candidates should be proficient in managing Mac environments and scripting for automation. The position offers a competitive salary of $100K – $120K, along with benefits.