Tier 1 IT Help Desk Onsite Fargo

Aston Carter; Fargo (ND); On-site; USD 28,000 - 34,000; Full time

Job summary

Aston Carter seeks an IT Administrative Associate to provide technical support for internal staff. The role includes troubleshooting outages, setting up voicemail boxes, and maintaining clear documentation, primarily via phone and email.

It is a contract-to-hire, fully onsite position based in Fargo, ND. Ideal candidates bring strong customer service skills and at least 1 year in tech-support-related roles; Azure experience is a plus.

Qualifications

• Strong customer service skills.
• At least 1 year of experience in customer service performing technical support.

Responsibilities

• Provide technical support to internal employees.
• Troubleshoot network outages and open trouble tickets with circuit vendors as necessary, including individual stores' internet circuits.
• Set up, configure, and delete voicemail boxes.
• Write clear and comprehensive documentation.
• Communicate effectively via phone and email, primarily with internal employees and occasionally with vendors.

Skills

Strong customer service skills

Technical support experience

Tools

Microsoft Azure

Job description

Aston Carter seeks an IT Administrative Associate to provide technical support for internal staff. The role includes troubleshooting outages, setting up voicemail boxes, and maintaining clear documentation, primarily via phone and email.

It is a contract-to-hire, fully onsite position based in Fargo, ND. Ideal candidates bring strong customer service skills and at least 1 year in tech-support-related roles; Azure experience is a plus.