Help Desk Support Specialist I (Remote & Onsite)

Advanced Tech Inc; Sioux Falls (SD); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (PTO)

Holiday Pay

Job summary

Advanced Tech Inc. in Sioux Falls, SD is seeking an IT Help Desk Support professional to ensure top-tier client assistance.

You will troubleshoot, install, and maintain hardware and software, resolving issues over the phone, via tickets, or in-office when needed, with a focus on reliable, friendly service. The ideal candidate has strong communication skills, knowledge of Windows/Mac, and the ability to work independently or with a team.

Qualifications

• Associates degree in technology preferred or CompTIA A+/ Network+.
• Excellent communication and customer service skills
• Strong problem-solving abilities
• Knowledge of Windows and Mac operating systems
• Ability to work independently and as part of a team

Responsibilities

• Installations and technical support with customer service delivered mainly via phone and remote channels.

Skills

Effective communication

Customer service

Analytical / problem solving

Windows & macOS knowledge

Independent & team work

Education

Associates degree in technology preferred

CompTIA A+/ Network+

Job description

Advanced Tech Inc. in Sioux Falls, SD is seeking an IT Help Desk Support professional to ensure top-tier client assistance.

You will troubleshoot, install, and maintain hardware and software, resolving issues over the phone, via tickets, or in-office when needed, with a focus on reliable, friendly service. The ideal candidate has strong communication skills, knowledge of Windows/Mac, and the ability to work independently or with a team.