IT Help Desk Analyst

Aston Carter; Fargo (ND); On-site; USD 28,000 - 34,000; Full time

Job summary

Aston Carter seeks an IT Administrative Associate to provide technical support for internal staff. The role includes troubleshooting outages, setting up voicemail boxes, and maintaining clear documentation, primarily via phone and email.

It is a contract-to-hire, fully onsite position based in Fargo, ND. Ideal candidates bring strong customer service skills and at least 1 year in tech-support-related roles; Azure experience is a plus.

Qualifications

• Strong customer service skills.
• At least 1 year of experience in customer service performing technical support.

Responsibilities

• Provide technical support to internal employees.
• Troubleshoot network outages and open trouble tickets with circuit vendors as necessary, including individual stores' internet circuits.
• Set up, configure, and delete voicemail boxes.
• Write clear and comprehensive documentation.
• Communicate effectively via phone and email, primarily with internal employees and occasionally with vendors.

Skills

Strong customer service skills

Technical support experience

Tools

Microsoft Azure

Job description

Job Title

IT Administrative Associate

Job Description

We are seeking a dedicated Administrative Associate to provide technical support to internal employees. The successful candidate will assist with troubleshooting network outages, handle voicemail box setup, and offer Tier 1 support. This role involves a balanced mix of phone and email communication.

Responsibilities

• Provide technical support to internal employees.
• Troubleshoot network outages and open trouble tickets with circuit vendors as necessary, including individual stores' internet circuits.
• Set up, configure, and delete voicemail boxes.
• Write clear and comprehensive documentation.
• Communicate effectively via phone and email, primarily with internal employees and occasionally with vendors.

Essential Skills

• Strong customer service skills.
• At least 1 year of experience in customer service performing technical support.

Additional Skills & Qualifications

• Experience with Microsoft Azure is a plus.

Job Type & Location

This is a Contract to Hire position based out of Fargo, ND.

This is a fully onsite position.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fargo,ND. Application Deadline This position is anticipated to close on Sep 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.