IT Service Technician - Remote Support & Growth

Cyber Advisors; Fargo (ND); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical and Dental plan

401k with employer matching

Disability and Life Insurance

Bonuses eligible

Vacation and paid time off

Job summary

Cyber Advisors in Fargo, ND is seeking a Service Technician to support SMB clients via phone and remote tools. You will troubleshoot hardware and software, set up user accounts, and deliver excellent customer service.

The role offers growth opportunities, hands-on exposure to various applications and platforms, and a healthy work-life balance. You may participate in after-hours support and on-site dispatches as needed. Must pass a criminal background check and drug screen.

Qualifications

• Two years related experience in professional helpdesk/desktop support.
• Not an entry level position; requires a combination of skills and experience.
• Strong interpersonal and communication skills.

Responsibilities

• Balance daily workload by prioritizing calls and tickets.
• Install, support and troubleshoot software and hardware remotely.
• Gather technical information for Engineer or on-site escalations.
• Respond to after-hours calls to mitigate client downtime.
• Perform on-site dispatches at client sites when necessary.
• Maintain client accounts with attention to security on data and voice systems.
• Maintain internal knowledgebase and ticketing information.
• Perform routine maintenance updates.
• Build PCs and put server hardware together.
• Build virtual Windows servers.
• Other duties as assigned.

Skills

Helpdesk/desktop support

Active Directory

Windows Server

Customer service

Education

MCSA or two-year college degree in Information Technology

Equivalent experience

Tools

Remote support tools

Ticketing system

PC builds

Networking fundamentals

Job description

Cyber Advisors in Fargo, ND is seeking a Service Technician to support SMB clients via phone and remote tools. You will troubleshoot hardware and software, set up user accounts, and deliver excellent customer service.

The role offers growth opportunities, hands-on exposure to various applications and platforms, and a healthy work-life balance. You may participate in after-hours support and on-site dispatches as needed. Must pass a criminal background check and drug screen.