IT Support Desk & Troubleshooting Specialist

Pierce Professional Resources; Fargo (ND); On-site; USD 45,000 - 60,000; Full time

Job summary

Pierce Professional Resources in Fargo, North Dakota, is seeking a dedicated IT Help Desk Technician with strong technical expertise and customer service experience. The ideal candidate will possess skills in troubleshooting Windows OS and Microsoft 365 applications, along with a commitment to maintaining data confidentiality and following legal requirements.

The position emphasizes excellent communication and problem-solving abilities, ensuring high-quality service delivery. The role promotes a collaborative mindset, welcoming constructive feedback and continuous learning in technology.

Qualifications

• 3+ years experience in customer service.
• Background as an IT Help Desk Technician.
• Commitment to regulatory compliance and meticulous records.

Skills

Expert in Windows OS

Advanced troubleshooting for Office applications

Strong grasp of business technology principles

Database and network security awareness

Excellent communication skills

Tools

Microsoft 365 services

Specialized sleep diagnostic equipment

Job description

Pierce Professional Resources in Fargo, North Dakota, is seeking a dedicated IT Help Desk Technician with strong technical expertise and customer service experience. The ideal candidate will possess skills in troubleshooting Windows OS and Microsoft 365 applications, along with a commitment to maintaining data confidentiality and following legal requirements.

The position emphasizes excellent communication and problem-solving abilities, ensuring high-quality service delivery. The role promotes a collaborative mindset, welcoming constructive feedback and continuous learning in technology.