Night Help Desk Technician - Tier 1 IT Support (3rd Shift)

Harvey Nash; Frankfort (KY); On-site; USD 28,929 - 31,684; Full time

Job summary

A technology services provider is seeking a Help Desk Technician for a long-term contract in Frankfort, KY. The role involves first-level support for various technologies, troubleshooting issues, and assisting with the Criminal Justice Information System. Ideal candidates will have moderate computer skills, the ability to work well under stress, and teamwork capabilities. This position offers a pay range of $21.00/hr - $23.00/hr.

Qualifications

• Moderate computer and software skills.
• Ability to work in a team atmosphere.
• Ability to handle stressful situations.
• Working knowledge of Windows operating systems.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Be the first contact for incoming help desk calls and create tickets.
• Troubleshoot problems with desktops, notebooks, printers, and network connectivity.
• Use remote tools to help fix hardware and software issues.
• Collect data for support personnel and create tickets for Tier 2 support.
• Assists with and maintains the Criminal Justice Information System (CJIS) network.

Skills

Computer and software skills

Teamwork

Stress management

Working knowledge of Windows

Working knowledge of Microsoft Office

Job description

A technology services provider is seeking a Help Desk Technician for a long-term contract in Frankfort, KY. The role involves first-level support for various technologies, troubleshooting issues, and assisting with the Criminal Justice Information System. Ideal candidates will have moderate computer skills, the ability to work well under stress, and teamwork capabilities. This position offers a pay range of $21.00/hr - $23.00/hr.