Tier 1 Help Desk Technician — 24/7 Government IT Support

SteerBridge; El Paso (TX); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

401(k) Retirement Plan with matching

Paid Time Off

Paid Federal Holidays

Job summary

A modern technology company is seeking a Tier 1 Help Desk Technician in El Paso, Texas, to ensure efficient and effective communication with users and manage support tickets. The ideal candidate should be a US citizen with strong skills in customer service and experience in multi-channel communication. This role offers a competitive hourly wage of $15 - $18 and requires the ability to provide high-quality service in a dynamic environment.

Qualifications

• Must be a US Citizen.
• Must possess multi-channel skill sets: phone, email, text, and chat.
• Demonstrated experience in providing accurate information to customers.

Responsibilities

• Handle incoming contacts via various electronic media.
• Act as the single interface for communications with end-users.
• Provide end-to-end ownership and ticket management.

Skills

Customer service skills

Multi-channel communication

Problem-solving

Education

Bachelor's Degree or equivalent experience

Tools

ServiceNow ticketing system

Job description

A modern technology company is seeking a Tier 1 Help Desk Technician in El Paso, Texas, to ensure efficient and effective communication with users and manage support tickets. The ideal candidate should be a US citizen with strong skills in customer service and experience in multi-channel communication. This role offers a competitive hourly wage of $15 - $18 and requires the ability to provide high-quality service in a dynamic environment.