Remote Tier 1 Help Desk Agent - Public Trust Eligible

Cherokee Federal; Colorado; On-site; USD 24,796 - 25,485; Part time

Benefits offered by this job

Remote work flexibility

Military-friendly employer

Job summary

A leading federal contracting company in the United States seeks a Help Desk Agent – Tier 1 to provide technical support for end users via phone, live chat, and email. This is a remote position requiring strong customer service skills and technical knowledge. Responsibilities include solving basic technical problems, escalating unresolved issues, and maintaining support documentation. The role requires a high school diploma and preferred call center experience. The estimated starting salary range is $18–$18.50/hour.

Qualifications

• One year of experience in a call center or help desk environment preferred.
• Ability to obtain a public trust security level clearance.

Responsibilities

• Provide Tier 1 technical support for end users via phone, live chat, and email.
• Ensure customer value is maintained to standards set forth by the company.
• Properly escalate unresolved queries to the next level of support.

Skills

Customer service

Technical support

Windows 10

MS Office products

CRM or ITSM tools

Education

High school diploma or equivalent

Tools

Microsoft Edge

Mozilla Firefox

Google Chrome

Job description

A leading federal contracting company in the United States seeks a Help Desk Agent – Tier 1 to provide technical support for end users via phone, live chat, and email. This is a remote position requiring strong customer service skills and technical knowledge. Responsibilities include solving basic technical problems, escalating unresolved issues, and maintaining support documentation. The role requires a high school diploma and preferred call center experience. The estimated starting salary range is $18–$18.50/hour.