Tier-1 Asset Management Production Support - On-site Boston

Tricascade Tech; Boston (MA); On-site; USD 90,000 - 115,000; Full time

Job summary

Tricascade Tech in Boston seeks a Production Support professional for Sustain Services at a client site. The role is business-facing and focuses on keeping a Tier 1 asset management platform running smoothly, with weekend availability and flexible hours.

You will apply analytics, logs tracing, and AI-assisted tools (GitHub Copilot, Claude) to diagnose issues, improve self-serve utilities, and support production stability in AWS environments.

Qualifications

• Production support experience for Tier 1 asset management apps
• Strong capital markets/asset management domain skills
• Excellent analytical and problem-solving abilities
• Clear verbal and written communication for business-facing roles
• Willingness to work weekends and flexible hours
• Hands-on with AI tools for production support tasks
• Ability to trace logs and understand tech stacks including AWS

Responsibilities

• Maintain and monitor the Tier 1 asset management platform on client site
• Ensure production stability and rapid incident response
• Collaborate with business teams to develop self-serve support utilities

Skills

Analytical skills

Strong communication

Capital markets domain

Asset management

Learning attitude

Weekend availability

Business-facing mindset

Tools

GitHub Copilot

Claude AI

GitHub

AWS

Job description

Tricascade Tech in Boston seeks a Production Support professional for Sustain Services at a client site. The role is business-facing and focuses on keeping a Tier 1 asset management platform running smoothly, with weekend availability and flexible hours.

You will apply analytics, logs tracing, and AI-assisted tools (GitHub Copilot, Claude) to diagnose issues, improve self-serve utilities, and support production stability in AWS environments.